Training & Support

Training

The most crucial component to maximizing an investment in healthcare technology is training. Ensuring that all of the physicians, clinicians, and administrative staff are on board and confident with the new systems is of critical importance. We review each of your staff's individual job descriptions in order to effectively train them on system specifics that will assist in the automation of daily tasks. Ours is a collaborative approach based upon the notion that training sets the pace for a successful future.

• Flexible and Customized Training Options.
  Depending on the experience level of your staff and clinicians, SPOC recommends a customized training plan to fit your practice. We have many delivery options for software and system training, determined by the budget and needs of your practice.

Training Delivery Options:

Support

We'll Be There When You Need Help
Healthcare IT (HIT), such as an EMR system, promise two things – efficiency and productivity. If your electronic medical record system isn't running at peak performance – neither is your practice. And in a pay for performance environment, every minute that your EMR system is down costs you money. In the event that an issue does arise, we guarantee prompt response times for any software, hardware or user related concerns. Support is an integral part of our client relationship and we are committed to providing seamless integrations of emerging technologies into your practice.

Support Services:

• Solution Design and Needs Analysis
• Project Management
• Pre-implementation Planning
• Security Planning
• On-site Implementation
• Patient Flow Analysis
• Software Maintenance
• On-going Training Opportunities